FAQ for Working with the RSS Units

Information for External Customers

Fee for Service is for external customers who have a few samples or one time use of the RSS unit.

External customers who want to be trained or have a large/long project need to have a Testing Services Agreement in place. We have two templates that the customer can pick from.  Email Dr. Massani, Director of RSS for more information on this process.

The RSS scientific units (EPR, Keck, LESSA, NMR, MSC, and XRay) all use iLab for calendaring and billing of services.  As an external customer you will need to sign up for an iLab account.  Importantly during this process you will need to know the contact information for the Financial Contact for your organization.

Step-by-Step Instructions to Sign Up for iLab

If you need your invoices to go to an email different than their your own you can manage this in your iLab Profile Page under the Billing/Shipping Information tab. 

The RSS shops use a internal workflow software called ZoHo for project tracking and invoice creation.  When you contact the unit manager with your project you will need to provide:

  • Company Name
  • Requester Name
  • Requester Phone Number
  • Requester Email
  • Company Address
  • Billing or Financial Contact Name
  • Billing or Financial Contact Email
  • Billing or Financial Contact Phone Number

For external users only, an Administrative Service Charge will be added to the final invoice per the university financial policies

All payments are due 30 days after the invoice date.

If you have questions, please contact Robin Sharfman at

Please remit your check payments to:

University of Arizona
ATTN: CBC Business Office
1306 E. University Blvd
Tucson, AZ 85721


All payments are due 30 days after the invoice date.

If you have questions, please contact Robin Sharfman at

For your convenience we have partnered with the bursar’s office to offer a credit card portal so payment can be made securely.   

CLICK HERE to be redirected to our Bursars credit card portal. 

Guide to Credit Card Portal fields 
Invoice#: Enter Record Number from invoice
Dept/Business: UA Chemistry and Biochemistry/___Enter name of RSS Unit___
Amount: Enter the amount to be charged
Card Number: Enter credit card number
CVV2: Enter 3 or 4 digit security number
EXP: Enter expiration date of the credit card
First Name & Last Name: Card holders First and Last name
Billing Address, City, State & Zip: Billing address for the card
Phone: Enter Customers phone number
Email: Enter Customers email address
Check “I’m not a robot”

Contact Us:

Brooke Beam Massani, Ph.D.
Director of Research Support Services